Snap-On Equipment in Conway, reviews by real people. Yelp is a fun and easy way to find, recommend and talk about what’s great and not so great in Conway and beyond.
Original review: Aug. 20, 2019Great Customer Service! I spent the last couple of days cleaning the garage, which consisted of me trying to repair some older broken tools. The first item was a Mac air tool that needed a proprietor part ($15.00), after 1 email they quickly responded with a price for the part, which was no longer covered by warranty. The second item was a Matco air tool, which needed a proprietary part as well; however, after 1 call and 2 emails, I have yet to hear from them. Lastly, I have an old Snap-on ratchet screwdriver ($100) that stopped working, after 1 email, I had a brand-new replacement at my door within 3 days.
Considering Mac, Matco, and Snap-on are comparable in price and arguably quality, the former 2 are left wanting in customer service. Original review: Aug. 13, 2019I own multiple repair shops and we all know they have the best scan tools on the market. I bought a used scanner. Had it for 2 weeks and the motherboard went out.
Traded it in for another used one same deal in 3 weeks. Mind you these are only 1 yr old 'refurbished' scanners that run $8,000! After losing $16,000 on them I decided to buy a brand new one for $15,000. I've paid $250 a week faithfully for 5 yrs and my bill only dropped to $10,000. Do the math (250 x 52 weeks is $13,000), (13,000 x 5 yrs is $65,000).
So after paying $65,000 for my $15,000 scanner I still owe over $8,000 left!!! How is this fair interest value?
I'm going to pay the remainder off today due to this issue. And I will never ever again buy anything from Snap-on ever!!!
BUYER BEWARE. DO NOT BUY FROM SNAP-ON. DON'T LET THEM ROB YOU LIKE THEY DID ME. Original review: Aug. 7, 2019Over my life I have done nothing but support the Snap-on legacy of excellent tools and equipment. I have noticed a very disturbing pattern in the business model that the Snap-on corporate trucks has been employing from its inception in Yuma AZ. It seems as if we are some sort of guinea pig for your ridiculous carousel of people, though here in numerous different trucks seemingly yearly which in turn leaves us that consider ourselves automotive professionals to wonder for more than half a year to years at a time when I will be able to see my Snap-on guy again if ever.
It's from one day to the next. If there is one week that the Snap-on guy does not show up we all in Yuma feel as if HERE WE GO AGAIN? Why does Snap-on think that constantly shining on the good hardworking people of Yuma, AZ is a great idea. We had a Snap-on guy in Arkansas at my father's old shop that never changed and helped his customers. And from that I grew very fond of the tool and the name to be perfectly honest.
Almost everything in my personal shop at home and in my toolbox here at work is a Snap-on tool. I also own a plethora of equipment/grills refrigerators and my socks and belt that are worn are Snap-on as well.
The toothbrush that I brush my teeth with in the morning is Snap-on as well. The point of my writing today is to inform you that because of the 'service'/lack thereof over the last over 20 years that my name has been on the books here in Yuma AZ I have had at least 11 different people as my Snap-on guys.
And now we are once again going to be ignored for another 'month' or more while Snap-on decides to remove my brand new guy for another.For this it is truly regrettable that I will not again be duped into believing that I should care about buying only Snap-on tools when Snap-on in Yuma cares not for us. I am also in charge here at our dealership with at least 24 techs.
Our corporate also goes through Snap-on for multiple special tools. I will be finding solutions for a way to never allow someone that treats us so badly without second thought onto the property.
I know I'm not wrong about the disdain for Yuma that Snap-on has. The only thing I wonder is why can't you train someone to actually make it work here. Of all the amazing innovations to tools and equipment one would think WAIT IF WE CAN'T SELL IT THERE IS NO POINT IN DEVELOPMENT CORRECT.You have overdeveloped your.
off. I'll give you that but long ago should have tried something called customer retention because for the life of me I can't imagine why someone would continue to support you when you care not in return. Great warranty but can't get it. No one to call, no one to see. The last guy we had was an actual FRANCHISEE, he did the same thing. You guys let him run both routes when he hadn't bought the other, he liked the other route better so he just started running that for about the last year he was supposed to be here but did help NO.
You gave him what he wanted and screwed us again based on some sort of ideology that no matter what you'll be ok letting everyone on this route down and not giving 2 piles.I hope the correct people see this if not I'm used to it especially from you. I have grown up in this industry and hope to be fortunate enough to be able to stay in the business but over the past years dealing with Snap-on tools as a partner has been enough to know that this is not the type of partner strong business models were based on. If someone that matters knows about this terrifying trend possibly this will end. Original review: July 27, 2019I’ve been paying weekly for tools from Patrick. for about 5-6 months now. I recently just quit the car business.
I gave him plenty of notice to not charge me once I left my job, given that I'd stop paying for the merchandise and return everything back to him. He told me he “manually” enters credit card information every week, that way he can work with people when they are low on money or that way there are no credit card problems. Well, Patrick. is a liar, and is a shady person not to be trusted. 3 weeks in a row now he has kept charging me when he told me over text message that he would “not charge me” and it was no problem at all.
I called Wells Fargo and they haven’t taken care of it, as I have reached out to him. He told me yesterday he would meet up with me to resolve the problem. This morning at 8 he was supposed to meet up with me but decided to prioritize another customer over myself. He told me basically he would not resolve this problem and that he wasn’t going to do the right thing. Apparently my card information is not put in manually, it is put in automatically. Either that, or he straight up lied to me and decided to do it anyways. I’ve gave him lots of business, and clearly he is unappreciative and is greedy.This is why people shouldn’t pay things in little payments overtime, because you’re bound to get screwed over in the end!
I will never purchase from Snap-on again. This company sucks and so does Patrick.
Best believe I will be calling the Better Business Bureau, and will not let this go 'til the right thing is finally done! This company is a fraud, a complete rip off, a bunch of greedy liars, shady, and do not run a business the proper way it should be ran. Never buy from this company. I’ve been screwed over about $1000 in the business and now $180 by Snap-on! When did people stop doing the right thing!?
My name is Nathan. I purchased my tools from Patrick. in Dallas Texas.
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